NeoNix
Microsoft 365 & Digital Workplace Specialist

Helping organisations improve productivity through Microsoft 365 and automation

Experienced IT professional specializing in Microsoft 365, digital workplace solutions, IT support, and process automation. Supporting multi-site organizations with reliable, secure, and scalable IT services.

What I Specialise In

Practical expertise in Microsoft 365, IT support, and automation for enterprise environments

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Microsoft 365
Teams, SharePoint, OneDrive, Exchange configuration and management. Supporting end users with collaboration tools and productivity platforms.
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Security & Access Management
User provisioning, MFA setup, conditional access policies, and baseline security configurations for Microsoft 365 environments.
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Power Platform
Power Apps development and workflow automation using Power Automate to streamline business processes and reduce manual tasks.
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IT Support & Service Delivery
L2/L3 technical support, SLA-driven service delivery, incident management, and user support for multi-site organizations.
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Digital Workplace Adoption
Change management, user training, and continuous improvement initiatives to maximize adoption of collaboration technologies.
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Process Automation
Identifying opportunities for automation, building workflows, and implementing solutions that improve efficiency and reduce errors.

Professional Experience

Real-world experience supporting organizations with reliable IT services and productivity solutions

How I Add Value
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Improve user productivity: Implement and optimize Microsoft 365 tools to help teams collaborate effectively and work more efficiently.

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Reduce manual work through automation: Build Power Platform solutions and workflows that eliminate repetitive tasks and minimize human error.

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Deliver reliable, secure IT services: Maintain high service levels with SLA-driven support, security best practices, and proactive system management.

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Communicate clearly: Translate technical concepts for non-technical stakeholders and provide user-friendly documentation and training.

Experience Highlights

Supporting multi-site organizations with Microsoft 365 administration, end-user support, and digital workplace initiatives. Experience working in IT service delivery environments with focus on reliability, security, and user satisfaction.

Track record of implementing automation solutions that reduce manual processes, improve data accuracy, and free up staff time for higher-value activities. Comfortable working with IT teams and business stakeholders to deliver practical solutions.

Portfolio

Practical examples of automation, reporting, and support process improvements

Service Desk Automation
Service Desk Automation
Automation
Automated ticket categorization and routing workflows reducing response times and improving SLA compliance for IT support team.
Power Automate
Service Management
Workflow
User Provisioning Workflow
User Provisioning Workflow
Automation
Streamlined onboarding process for new users including Microsoft 365 account creation, group assignments, and license provisioning.
Power Apps
Azure AD
Automation
IT Operations Dashboard
IT Operations Dashboard
Reporting
Real-time dashboard tracking key IT metrics including ticket volumes, resolution times, and service availability for stakeholder reporting.
Power BI
Data Visualization
KPIs
SharePoint Intranet
SharePoint Intranet
Collaboration
Modern SharePoint intranet site for internal communications, document management, and team collaboration with improved user adoption.
SharePoint
Microsoft 365
Collaboration

Get in Touch

Interested in discussing Microsoft 365 projects or IT opportunities? Let's connect.

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Connect with me

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Jonatan Juanico

Microsoft 365 & Digital Workplace Specialist. Supporting organizations with IT solutions, automation, and reliable service delivery.

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Contact Information

Email: jonatan.juanico@gmail.com

Phone: +64 021 251 7728

Location: Auckland, New Zealand

💼 LinkedIn Profile

© 2026 Jonatan Juanico